Terms and Conditions

1. SMS Messaging Service

By providing your mobile phone number and consenting to receive text messages, you authorize Metro Eyes Vision Care PLLC to send SMS and/or MMS messages to the number you provide.

Messages may include, as applicable:

• Appointment confirmations and reminders
• Scheduling and rescheduling communications
• Follow-up and patient-care communications
• Responses to questions or requests you send to our office
• Office announcements and administrative updates
• Insurance, billing, eyewear, contact lens, or order-related communications
• Promotional or marketing messages when you have consented to receive such messages

Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services or receiving care from Metro Eyes.

2. Message Frequency

Message frequency varies depending on your appointments, communications with our office, services, and messaging preferences. You may receive multiple messages related to a particular appointment, order, request, or conversation.

3. Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges may apply to messages sent or received in connection with this service.

Metro Eyes does not charge a separate fee for receiving SMS messages from our practice.

4. Opting Out

You may opt out of SMS communications at any time by replying STOP to a message from Metro Eyes.

We will also honor other reasonable requests that clearly communicate that you no longer wish to receive text messages from us, as required by applicable law.

After opting out, you may receive a one-time confirmation message confirming your unsubscribe request. You will then no longer receive SMS messages covered by that opt-out unless you subsequently provide consent again.

Opting out of text messages does not prevent you from receiving communications from Metro Eyes through other appropriate channels, including telephone, email, or mail.

5. Help and Support

For assistance with text messaging, reply HELP to a Metro Eyes text message.

You may also contact us at:

6. Privacy

Your personal information and SMS information will be handled in accordance with our Privacy Policy, available through the Privacy Policy link on our website.

Mobile information and SMS opt-in information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

7. Healthcare and Emergency Communications

Text messaging is provided as a convenience and should not be used for medical emergencies or other situations requiring immediate attention.

Do not use SMS to communicate an emergency. If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.

SMS communications may not always be encrypted or secure. Please avoid sending highly sensitive medical, financial, or personal information by text unless specifically requested through an appropriate secure method.

SMS messages are not a substitute for professional medical advice, diagnosis, treatment, or an examination by a healthcare professional.

8. Mobile Carrier and Delivery Disclaimer

Delivery of SMS messages is subject to effective transmission by your mobile carrier and other telecommunications providers. Message delivery is not guaranteed.

Metro Eyes is not responsible for delayed or undelivered messages caused by your wireless carrier, telecommunications providers, device limitations, network outages, or other circumstances outside our reasonable control.

Wireless carriers are not liable for delayed or undelivered messages.

9. Eligibility and Authorization

By opting in, you represent that you are the owner or authorized user of the mobile telephone number provided and are authorized to consent to receiving messages at that number.

If the patient is a minor, a parent, legal guardian, or other legally authorized individual should provide the appropriate mobile number and consent.

You agree to notify Metro Eyes if the mobile number you provided is changed, reassigned, or no longer belongs to you.

10. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, technology, or applicable requirements. The effective date at the top of this page will indicate the most recent revision.

Continued participation in our SMS program following an update is subject to the then-current Terms and Conditions.

11. Contact Us

Questions regarding these Terms and Conditions may be directed to: